Do I need to purchase my own hosting?
No! Hosting is included. No extra charge. Our service is all inclusive so you can focus on running your small business
How does the design customization work?
To kickoff your website build we send you a short questionnaire that walks you through a specific marketing process that we’ve found helpful in clarifying your messaging and web strategy. If you purchase the Grow or Pro package then we include a more in-depth marketing phone consultation. We then work directly with you to collect branding basics and any content you have and then start customizing one of our high quality templates to let your brand shine. We match your current logo and colors to create the feel of a customized website built just for you. And it’s all done within a week.
What’s included in the initial setup?
The initial setup includes everything you need to get your site launched in less than a week. You provide some basic information (logo, colors, content, etc.) and we’ll will work with you to set up your design template, insert your logo, customize colors, and navigation bar. We will import any photo’s, text or other content you have (we work with whatever you’ve got). We will connect your social media accounts and optimize your site for search engines.
What does support include?
Once your site is launched you are welcome to contact us if you get stuck or have specific questions about what your website can do. You also have access to our knowledge base site. Our team is ready to answer your phone calls and emails as quickly as possible. No cumbersome ticketing systems, or impersonal voicemail systems here. Consider us your support safety net. We’re ready to serve you when you need us most and make changes to your site when you’re not sure what to do.
What about making routine updates to my website?
You will have the ability to login to your simple WordPress dashboard to make edits anytime you would like. If you get stuck, we’re only a phone call or an email away.
30-day money back guarantee?
We can’t imagine you’ll use this, but if you’re not satisfied and wish to cancel within your first 30 days of service, we will refund your payment. No questions asked.
How do I connect my existing domain name or purchase a new one?
We make it as easy as possible to connect your existing domain name (i.e. myawesomebusiness.com) to your new MyQoala website. We even include a new domain name for you as part of your all-inclusive package.
Who owns my site if I leave MyQoala?
Your website is your copyright and your content, so you are free to take your website with you anywhere. However there are some specific details you’ll need to know in order to export your content and keep the same same design if you choose.
Download these 4 tips to fix your site today!
These super simple, FREE tips to help people take the guesswork out of their website.